Shipping & Delivery Policy

Thank you for choosing Mimshachs. We strive to provide a transparent and seamless delivery experience for your home sanctuary. Below are the details of our shipping process.

1. Order Processing (Handling Time)

All orders are processed within 1–2 business days.

• Order Cut-off Time: 6:00 PM (GMT +1) - Monday to Friday.

• Orders placed after 6:00 PM on Friday or over the weekend will begin processing the following Monday.

• You will receive a notification email once your order has been handed over to our carrier.

2. Transit Time & Shipping Costs

We offer flat-rate and free shipping options based on your location and order value.

Shipping Method	Destination	Estimated Transit Time	Cost
Standard Shipping	Germany	2–4 Business Days	€9,90

3. Delivery Areas

Currently, Mimshachs ships to the following locations:

• Germany

4. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website. Please allow 24–48 hours for the tracking information to update.

5. Taxes and Duties

• Germany: Sales tax is calculated at checkout based on requirements.

• International: Orders shipped outside the EU. may be subject to import duties and taxes (VAT) once a shipment reaches your destination country. These charges are the responsibility of the customer.

6. Lost or Damaged Packages

If your tracking information shows "Delivered" but you have not received your package, please contact us within 48 hours at info@mimshachs.com.

• If your item arrives damaged, please take photos of the packaging and the product immediately and include them in your email.

7. Contact Information

For any questions regarding your shipment, please reach out to our concierge team:

• Email: info@mimshachs.com

• Phone: +49 1636837113

• Address: Frankfurter Allee 216, 10365, Berlin, Germany